Return & Exchange policy
We hope you love your purchase! In the unlikely event that you are not satisfied with your purchase, you may return your item(s) for a STORE CREDIT ONLY. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Please return merchandise within 3 days of receipt. Items returned must be in original condition. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with the tags attached. If we find any signs that items are not in original condition, we reserve the right to not accept your return.
At Belle De’esse Boutique, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. You will be issued store credit for the cost of the item(s) & any applicable taxes. Shipping not included. Shipping charges are non-refundable. Please note, the customer is responsible for shipping cost of all returns. Also we suggest that you send all returns back with a tracking number. We are not responsible for items that are lost in-transit to us.
When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit.
Please email Belledeesseboutique@gmail.com, PRIOR TO RETURNING YOUR ITEMS, with the invoice number/order number.